Too many brands still confuse loyalty with retention. They launch defensive and transactional mechanisms, convinced that a customer who comes back for a discount is a loyal customer. They want to limit losses rather than create value. Retain, instead of engage.
At Loyoly, we believe that you don't build a relationship by retaining someone. You build it by making them want to stay, by caring about their real individual desires.
Now more than ever, it's time to have a single obsession: post-purchase engagement.
Forget about fixed tunnels. One-way mechanisms. “Rewards” that aren't really rewards. And let's change the game by offering relational playgrounds. Playgrounds where every customer can express themselves, interact, and move forward at their own pace. Structured, guided journeys that every brand can orchestrate.
That's what we do at Loyoly. We orchestrate ultra-personalized post-purchase journeys to activate each customer's full potential. Journeys that adapt seamlessly and continuously to their behavior and actual level of engagement.
Thanks to an arsenal of more than 40 engagement mechanisms (referrals, UGC, reviews, social media, influencers, etc.) activated at the right time, for the right person, on the right channel.
All through a platform that is as agile as it is powerful, to orchestrate the most complex journeys.
This conviction, we share it with our customers. DNVBs and retailers who are seeing concrete results: +150% LTV with an annual ROI between x20 and x100.
We don't sell a program. We orchestrate an experience. An experience that transforms post-purchase into an opportunity for growth.
Because the purchase is not an end in itself: it's the starting point.
We are the first post-purchase engagement platform. We are Loyoly.
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