Changes & Updates

Your "Users" tab has been revamped to offer you a clearer, more intuitive and, above all, more useful experience on a daily basis.

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In concrete terms, this redesign enables you to :

• Easily view your customers' activity: loyalty points (earned, used or expired), orders, referrals, missions...
• One-click access to their key information: contact details, Third-Party VIPs, available rewards, referral links...
  

All in one place.

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The aim: to help you better understand your customers' commitment and manage your program like a true loyalty CRM.

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Loyoly now integrates with Guaranteed Reviews Company.

You can now automatically reward users who leave a review following their order, whether it's a product review or a merchant review.

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If necessary, follow this guide to help you:

• Integrating Guaranteed Reviews Company with Loyoly

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A new "Send event to Klaviyo" action makes its appearance.

This new feature lets you automatically send customized events to Klaviyo whenever a condition or trigger occurs in Loyoly.

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The aim?

Create a real bridge between your engagement and loyalty actions and your CRM campaigns.

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In concrete terms, you can :

• Create your own Klaviyo events directly from your Loyoly back-office.
• Include dynamic properties (order amount, points earned, mission completed, etc.) to enrich your events.
• Synchronize your loyalty scenarios with your CRM messages, triggering ultra-personalized emails or WhatsApp messages in Klaviyo.

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If you need help, follow this guide.

We are very proud to announce the official launch of Automations, our brand new hyper-customisation feature. ✨

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Gone are the days of fixed post-purchase paths, cloned mechanics and standardized experiences.

With Automations, every customer now has a unique experience, tailored to his or her image.

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In just a few clicks, create powerful, highly targeted, custom journeys:

1. ‍Choose a trigger: an order placed, a referral validated, a mission completed, a reward redeemed…‍
2. Add your filters and conditions: cart amount, number of accumulated purchases, VIP tier, city, or even a specific product in the order.‍
3. Define your actions: grant points, apply a discount, trigger a Klaviyo flow, add the customer to a list, and more.

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Each profile enjoys an experience that truly matches who they are.

Beyond the journeys, it’s your results that improve:

• More personalization: your customers feel understood and valued.
• More engagement: your communities stay energized with targeted operations all year long.
• More business: watch repeat purchases and average order value increase.

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🔥 Automations is now available on your Loyoly platform.‍

Now is the perfect time to test, experiment, and prepare for a memorable Q4.

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