Question 1

What concrete results can we expect from a Loyoly programme?

Accepted Answer

ROI varies depending on the brand, sector and how actively the programme is managed. Based on available case studies, monthly ROI ranges from 7x to 176x. Results are directly linked to order volume and programme engagement.

Question 2

How much additional revenue do your clients generate on average?

Accepted Answer

Additional revenue depends on order volume and programme management. Client examples range from +€18,700 in 4 months for an early-stage brand to +€969,000 in 7 months for a high-volume brand.

Question 3

Does a loyalty programme work for a premium brand?

Accepted Answer

Yes. Several premium-positioned brands use Loyoly successfully, including Piglet in Bed (luxury bed linen, UK: ROI 51x in 3 months). The platform supports non-discount rewards such as exclusive products, early access and private events, preserving brand positioning.

Question 4

What are your pricing plans?

Accepted Answer

Loyoly offers 3 plans: Lite (self-serve), Premium (growing brands) and Enterprise (advanced features and white glove support). Pricing is based on monthly orders processed, starting at $99/month. A 20% bundle discount applies when subscribing to both Loyalty and Referral.

Question 5

Are there any setup fees?

Accepted Answer

There are no mandatory setup fees. Opting for an annual upfront payment unlocks a 20% discount on the subscription.

Question 6

Do you offer a free trial?

Accepted Answer

Yes. Loyoly offers a 7-day free trial with no commitment required.

Question 7

Which e-commerce platforms do you support?

Accepted Answer

Loyoly is available on Shopify, Shopify Plus and PrestaShop.

Question 8

Are you integrated with CRM and email marketing tools?

Accepted Answer

Yes. Loyoly integrates with the main CRM and email marketing platforms including Klaviyo, HubSpot, Brevo, ActiveCampaign, Braze, Omnisend and Ometria.

Question 9

Are customer data synchronised in real time with your CRM integrations?

Accepted Answer

Yes. Points, rewards, opt-ins, VIP status and member actions are synchronised in real time, allowing CRM automations to be triggered based on programme status. Shopify also receives data via metafields.

Question 10

Which review platforms are you compatible with?

Accepted Answer

Loyoly integrates with Avis Vérifiés, Judge.me, Trusted Shops, Trustpilot and Yotpo Reviews. These integrations allow review missions to be created with automated validation.

Question 11

Does Loyoly work in physical stores? Which POS systems are supported?

Accepted Answer

Yes. Loyoly integrates with Shopify POS, Cegid and Fastmag, allowing customers to earn and redeem points both online and in-store. The native Apple/Google Wallet also enables QR code redemption in store.

Question 12

Is there an integration with subscription tools such as Recharge?

Accepted Answer

Yes. Loyoly integrates with Recharge, allowing loyalty programme rewards to be applied directly to subscriptions.

Question 13

Do I need a developer to install Loyoly?

Accepted Answer

No. Loyoly is a turnkey solution configured entirely from the back office, with no technical skills required. Most brands launch their programme within a week, and at most within 30 days.

Question 14

Can you manage multiple countries, currencies and languages?

Accepted Answer

Yes. The platform natively supports multiple languages and currencies, with automatic sync via Shopify Markets. A Weglot integration is also available for translating the programme page.

Question 15

How does the points system work?

Accepted Answer

You define the earning rule freely (e.g. £1 spent = 1 point). Points accumulate through purchases and missions, then can be redeemed for vouchers, free products, free delivery or experiential rewards. Points expiry is also configurable.

Question 16

What missions can be offered to customers?

Accepted Answer

The catalogue includes over 40 missions across four categories: classic (purchase, sign-up, birthday), content (UGC, stories, reels), review (Judge.me, Trustpilot, Google) and engagement (social media, surveys). Webhook missions allow fully bespoke actions to be created.

Question 17

How are missions verified?

Accepted Answer

Social media follows are verified automatically via platform APIs. UGC missions are submitted by the customer and approved or rejected by the brand from the back office. Review missions are verified automatically via partner integrations.

Question 18

How does the referral programme work?

Accepted Answer

Each member has a unique personal referral link, shareable by email, SMS or social media. When a referred friend places their first order, both the referrer and the friend automatically receive their reward.

Question 19

How do VIP tiers work?

Accepted Answer

VIP tiers segment members by engagement level and assign increasingly valuable benefits. Levels, names, access conditions and expiry rules are fully configurable. Birthday rewards can also be added to each tier.

Question 20

Can rewards be automated based on customer behaviour?

Accepted Answer

Yes. Loyoly has a native automation engine that triggers rewards and personalised journeys based on customer behaviour. This is a key differentiator: Yotpo, LoyaltyLion and Smile.io have no integrated automation engine.

Question 21

Is there an Apple/Google Wallet with push notifications?

Accepted Answer

Yes. Loyoly offers a native in-house digital wallet compatible with Apple Wallet and Google Wallet. It includes real-time points balance updates, push notifications and geo-targeted alerts triggered near a physical store.

Question 22

Can the programme be customised to match our brand identity?

Accepted Answer

Yes. Loyoly offers full visual customisation: colours, typography, visuals, programme name, VIP tier names and email content. Custom CSS is also supported for deeper integration.

Question 23

Do you offer ongoing support after launch?

Accepted Answer

Yes. Loyoly provides a dedicated account manager, regular strategic sessions (MBR/QBR) and bespoke development support. The average support response time is under 2 minutes.

Question 24

How long does it take to launch a loyalty programme?

Accepted Answer

Between 1 and 30 days depending on project complexity. Brands that know exactly what they want can go live within a few days.

Question 25

Can an existing programme be migrated to Loyoly?

Accepted Answer

Yes. Loyoly handles the entire migration: customer accounts, points balances, rewards, VIP levels and order history, with no interruption to the customer experience regardless of the previous platform.

Question 26

How is Loyoly different from Yotpo or LoyaltyLion?

Accepted Answer

Loyoly offers 40+ automatically verified engagement mechanics vs ~10 unverified at Yotpo, a native automation engine absent from both competitors, and an in-house Apple/Google Wallet. CEGID and Fastmag POS integrations and native UGC generation are also unavailable at either competitor.

Question 27

How can we offer rewards without discounts or promo codes?

Accepted Answer

The rewards catalogue is fully configurable and includes free products, experiences, exclusive access, free delivery or charitable donations. It is not limited to vouchers or promo codes.

Question 28

Do you have client references in our sector?

Accepted Answer

Loyoly works with over 600 brands across more than 15 sectors including Beauty, Health, Apparel, Food and Beverage, Home, Sports and Pet Food. Detailed case studies are available for several of these sectors.

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