Omnichannel Loyalty for Retail & E-commerce

THE PROBLEM

A customer walks into your store, pays, and walks out. To your program, they were never there.

Your stores see customers your program never meets. The purchase joins no account, feeds no segment, triggers no second visit. Online and in-store run as two audiences, built from the same customer. Every anonymous checkout is a customer you paid to bring in and can't bring back.

No 360 view of the customer.

No cross-channel repeat attribution.

No lever to pull shoppers back to store.

IN-STORE · SHOPIFY POS + OCR

In-store, your best customer is no longer a stranger.

Recognized at checkout.

The customer gives an email, or your associate enrolls them in seconds from the POS. Profile, points and tier appear. No card, no app to download.

Rewarded like online.

Points are credited instantly at the till, and rewards and VIP perks work as they do on your e-shop.

Reseller sales count too.

OCR receipt scanning brings purchases at resellers, pharmacies and franchises onto the same profile, with no checkout integration.

Native Shopify POS, Fastmag and Cegid. Other tills via API.

40+ OMNICHANNEL MISSIONS

Every interaction becomes engagement, and data you own.

Reviews & UGC.

Collect and integrate reviews and UGC. Rewarded online and after an in-store purchase.

Social & engagement.

Follows, shares and referral grow your community.

Opt-ins & first-party.

Email and SMS opt-ins and declarative data. In store, missions launch via QR code.

Around 9% of acquisition through the program, with referred customers 4 times more likely to buy and spending 12% to 55% more.

ONE PROFILE · SEGMENTATION, AUTOMATION & CRM

One customer, one profile, acted on and pushed back to your CRM.

We don't replace your CRM, we feed it the first-party data an in-store purchase never produced.

A unified cross-channel profile.

E-shop, stores and Wallet on one record.

Segmentation that sees everything.

RFM, dynamic and declarative: best customers, inactives, store-only shoppers.

The right action, synced to your stack.

Automations fire on real events, and opt-ins and first-party data flow to Klaviyo, visible in Gorgias.

Engaged customers are worth 3 to 5 times more, +150% LTV on average.

STORE ANALYTICS

See what your loyalty program really brings in-store, and which stores make it work.

Your e-commerce has had analytics for years. Your stores finally get the same.

Prove in-store ROI.

In-store program revenue, network usage rate, and the uplift of rewarded vs non-rewarded customers on average order value, frequency and 12-month LTV. Board- and CFO-ready.

Compare your whole network.

Every store is ranked by revenue, with loyalty and referral KPIs side by side over the same period. Spot top performers and the stores to coach.

Share it with your retail teams.

Customize the table and export the ranking by email for your retail committee or store managers.

At Serge Blanco, identification ranges from 28% to 99% across stores.

our clients

Retail and e-commerce brands already run on one program.

PXP

+230% LTV

45 stores and the e-shop unified under one program.

“Loyoly enables us to centralise the operations, simplify store management and offer a meaningful programme.”

Mikael Austruy

E-commerce & Digital Manager, PXP

LA BELLE BOUCLE

73% repeat rate

Omnichannel on Shopify POS, 9,000 orders a month.

"Not only does Loyoly offer a very attractive programme, but the team is also highly responsive and always on hand to support us on a day-to-day basis."

Stéphanie Lippi

E-commerce Manager, La Belle Boucle

Recognize and reward your customers, online and in-store.

A customer walks into your store, pays, and walks out. To your program, they were never there.

No 360 view of the customer.

No cross-channel repeat attribution.

No lever to pull shoppers back to store.

One program. One profile.
Everywhere they buy.

In-store, your best customer is no longer a stranger.

Recognized at checkout.

Rewarded like online.

Reseller sales count too.

A point earned online spends in-store. And the other way around.

Stay visible between purchases, and bring customers back to store.

A card always in their pocket.

Built in-house for Apple and Google Wallet.

Geolocated push.

Every interaction becomes engagement, and data you own.

Reviews & UGC.

Social & engagement.

Opt-ins & first-party.

See what your program looks like across every store.

One customer, one profile, acted on and pushed back to your CRM.

A unified cross-channel profile.

Segmentation that sees everything.

The right action, synced to your stack.

See what your loyalty program really brings in-store, and which stores make it work.

Prove in-store ROI.

Compare your whole network.

Share it with your retail teams.

Retail and e-commerce brands already run on one program.

Native on your stack. In production in days, no dev project.

Book a demo

FAQs: Omnichannel loyalty

Product

Resources

Compare

Company

Recognize and reward your customers, online and in-store.

A customer walks into your store, pays, and walks out. To your program, they were never there.

No 360 view of the customer.

No cross-channel repeat attribution.

No lever to pull shoppers back to store.

One program. One profile. Everywhere they buy.

In-store, your best customer is no longer a stranger.

Recognized at checkout.

Rewarded like online.

Reseller sales count too.

A point earned online spends in-store. And the other way around.

Stay visible between purchases, and bring customers back to store.

A card always in their pocket.

Built in-house for Apple and Google Wallet.

Geolocated push.

Every interaction becomes engagement, and data you own.

Reviews & UGC.

Social & engagement.

Opt-ins & first-party.

See what your program looks like across every store.

One customer, one profile, acted on and pushed back to your CRM.

A unified cross-channel profile.

Segmentation that sees everything.

The right action, synced to your stack.

See what your loyalty program really brings in-store, and which stores make it work.

Prove in-store ROI.

Compare your whole network.

Share it with your retail teams.

Retail and e-commerce brands already run on one program.

Native on your stack. In production in days, no dev project.

Book a demo

FAQs: Omnichannel loyalty

Product

Resources

Compare

Company

One program. One profile.
Everywhere they buy.