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Why Shopify POS for an omnichannel e-commerce strategy

Discover how Shopify POS helps you centralize your sales, unify the customer experience, and launch a powerful omnichannel strategy.

Last update:

September 11, 2025

5

minutes read

Written by:

Coralie Claude

Why Shopify POS for an omnichannel e-commerce strategy
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Shopify POS is the tool that connects your online store and your points of sale.

You sell everywhere, and everything stays connected/synchronized: products, inventory, customers, everything is synchronized.

Today, your customers want to switch from one channel to another seamlessly.

Buy online, pick up in store. Try it in the store, have it delivered.

Exchange an item wherever they want. Shopify POS makes it easy.

And for you?

It's a powerful lever to get to know your customers better, talk to them at the right time, and keep them coming back.

The experience becomes seamless, adapting to new multichannel consumption patterns, and your customers' loyalty will follow.

✅ Key takeaways:

  • Shopify POS unifies online and in-store sales in real time
  • Gives a 360° view of customers for better personalization
  • Improves shopping experience and operational efficiency
  • Easy to set up with compatible devices and synced inventory
  • Boosts omnichannel loyalty when paired with Loyoly

What is Shopify POS

Shopify POS, for Point of Sale, is Shopify's cash register system.

It makes selling in-store as easy as selling on your e-commerce site.

Everything is connected to your Shopify account.

No need to juggle multiple tools.

This solution is for all merchants who want to unify their sales, whether online or in-store.

Small shops, growing brands, and established retailers—everyone can benefit.

The Shopify POS app connects to your Shopify store and automatically syncs your products, orders, and customers.

Everything works together.

And that's what makes it so powerful.

Shopify POS is designed for multi-channel sales with card readers, receipt printers, and cash drawers: everything is compatible and plug-and-play.

Still undecided between Shopify and Prestashop for your store?

We've analyzed both platforms to help you choose 👉 our Shopify vs Prestashop comparison.

Why use Shopify POS for e-commerce?

Shopify POS is a game-changer for brands that sell both online and in-store.

Especially for DNVBs and retailers who want to offer a consistent experience everywhere.

4 reasons for shopify pos

1. Real-time inventory synchronization

A single, up-to-date inventory across all your channels.

No more surprise out-of-stocks or availability errors. Your customers see what's actually in stock, whether online or in store.

And for you, it's a real management convenience.

2. 360° view of the customer journey

Each customer has a unique file.

You can see their purchases, preferences, and returns, both online and in-store.

This is ideal for personalizing your approach and offering the right deals at the right time.

3. Better shopping experience

Fast checkout, recognized customers, accessible history...

Your sales staff can work more smoothly. Your customers feel understood and valued.

In short, omnichannel makes perfect sense.

In fact, we talk about it here 👉 why adopt an omnichannel strategy

4. Operational time savings

Shopify POS simplifies everything.

No more re-entering data or manual exports.

Your website and your checkout communicate directly with each other.

And that saves a lot of time.

2 criteria for integrating Shopify POS

Are you tempted to switch to Shopify POS?

Good news!

The transition is easier than you think.

1. Check your hardware compatibility

The Shopify POS app is available in France and works on Android or iOS.

All you need is an active Shopify store.

That's it.

Then you can connect compatible devices, card readers, printers, cash drawers, etc.

2. Migrate your store catalog (if necessary)

If your physical store has a different catalog from your online store, it may be useful to separate the product pages.

Don't worry, Shopify makes this very easy to manage.

The idea is to have a clean database to avoid stock or pricing errors.

How to set up Shopify POS in your store

Setting up Shopify POS is quick, even if you already manage multiple stores or a large inventory.

In just a few steps, you can connect your e-commerce and physical point of sale systems to centralize sales, inventory, and customer data.

steps shopify POS

1. Create or connect your Shopify store

Start by connecting Shopify POS to your existing Shopify account, or create a new one if you're starting from scratch.

Check that your hardware and payment terminals are compatible with the solution.

Need help? Shopify Support can assist you every step of the way.

2. Install the Shopify POS app

Available on mobile and tablet (iOS or Android), the Shopify POS app is free.

Once installed, log in to your account and access all your product pages, inventory, and customers from a single screen.

3. Set up your products, inventory, and prices

Synchronization is in real time: prices, inventory, descriptions... everything is aligned.

You can also define specific catalogs for each store and adjust your prices according to the channel.

The result: fewer inventory errors and a better shopping experience.

4. Connect your devices and payment methods

Card readers, receipt printers, payment terminals, cash drawers... everything is plug and play with Shopify POS.

This means you can accept all types of payments: credit cards, gift cards, mobile payments, and more.

5. Train your team and test the customer journey

Assign specific rights and access to each member with staff management.

Then test the entire journey: checkout, ticket generation, inventory updates, and automatic data submission to your sales reports.

Pssst... You might find this interesting!

Loyalty programs are strategic for your brand, and we can probably help. Check out our platform!

Take your omnichannel strategy further with customer loyalty

With Shopify POS built in, every interaction becomes an opportunity to build loyalty.

Automate in-store and online rewards

Each purchase can automatically trigger points or missions.

The customer buys, they get rewarded.

It's that simple.

Reward loyal customers at the right time

With omnichannel data, you can target the right customers at the right time: those who are dropping off, those who deserve more.

With Loyoly, all of this integrates easily into your Shopify journey, both online and in-store.

Referrals, loyalty, post-purchase engagement everything is ready to be activated.

Omnichannel customer loyalty with Loyoly

Omnichannel isn't just a trend.

It's a real response to today's customer expectations.

With Shopify POS, you unify the experience between your online store and your points of sale.

And with Loyoly, you add a layer of engagement that makes all the difference.

Each customer can find their loyalty account in the store at checkout.

Their points, rewards, and current missions: everything is there, accessible at a glance.

And everything is synchronized with their online purchases.

Together, Shopify POS and Loyoly allow you to centralize your data, boost retention, and create a seamless experience across all channels.

Ready to take your loyalty program to the next level?

Discover our Shopify-compatible loyalty solutions.

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